Privacy Policy

1. Introduction

AdGenics LLC ("AdGenics," "we," "our," or "us") provides websites, AI-powered call answering, SMS notifications, and business growth services to local trades businesses and other small business clients. This Privacy Policy explains what information we collect, how we use and protect it, and the choices you have — including specific information about our text messaging (SMS) communications. It applies to our website, our client dashboard, and the services we deliver on behalf of our clients.

2. Information We Collect

We collect information directly from you, from our clients (if you are a customer or lead of a business that uses our platform), and automatically as you interact with our website and services. This generally includes:

• Contact information: your name, phone number, and email address.
• Business information: business name, industry, service area, and details you or your business provide to us to set up and operate your website, call answering, and messaging services.
• Call and message content: information exchanged during AI call answering (such as caller name, callback number, and reason for the call) and the content of SMS conversations related to appointments, job updates, and customer service.
• Usage data: information about how you interact with our website and dashboard, including pages visited, time spent, and referring URLs.
• Device information: browser type, operating system, device type, and IP address.

We collect this information to provide our services: building and hosting your website, answering and routing calls with our AI call answering system, sending SMS notifications on your behalf, and supporting your day-to-day business operations.

4. How We Use Your Information

We use the information we collect to:

• Build, host, and maintain your website
• Answer, route, and log calls through our AI call answering system
• Send SMS notifications such as appointment confirmations, emergency alerts, and job updates
• Support general business operations for our clients
• Respond to inquiries and provide customer support
• Analyze usage patterns and improve our services
• Comply with legal obligations

5. Third-Party Service Providers

We work with trusted service providers that help us deliver our platform — including providers that power SMS messaging (such as Twilio), AI call answering (such as Vapi), and general infrastructure, analytics, and language-processing tools (such as Google and OpenAI). These providers process information only as needed to perform their function for us and are bound by their own confidentiality and data protection obligations. We do not sell your personal information, and we do not share your mobile number with these or any other third parties for their own marketing purposes.

6. Cookies & Analytics

We may use cookies and similar tracking technologies to analyze website traffic and improve your experience, including tools like Google Analytics. These tools collect anonymous usage data to help us understand how visitors interact with our site. You can control cookie preferences through your browser settings.

7. How We Protect Your Information

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure. Access to client and caller data is limited to what is needed to provide our services. That said, no method of transmission or storage over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights & Choices

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information. To exercise any of these rights, or to stop receiving SMS messages at any time, you can:

• Reply STOP to any SMS message to opt out of further texts
• Reply HELP to any SMS message for assistance
• Email us at support@adgenicsdigital.com with any privacy request

9. Children's Privacy

Our services are intended for businesses and individuals aged 18 and older. We do not knowingly collect personal information from children under 13.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at support@adgenicsdigital.com. AdGenics LLC is based in Elkton, Maryland.